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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ed west

January 29, 2026

5  out of  5
rating by Ed west
"Kara from state farm has been a wonderful asset helping me with new insurance for my vehicles and house"
We responded:
" Thanks so much Ed. We agree, Kara provides a wonderful way to save money and get great service here in Plaistow! We look forward to serving your needs!"
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John Rumley

December 5, 2025

5  out of  5
rating by John Rumley
"Kara is personable and professional. She was totally able to answer my question over the phone and once we met. I recommend her highly."
We responded:
"Thanks John, so glad we were able to meet here in Plaistow and take care of your needs. We look forward to taking care of your needs!"
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Sarah Appleton

November 19, 2025

5  out of  5
rating by Sarah Appleton
"Just started using this State Farm office after switching from my old insurance. They offer great rates and the team has been fantastic. I’ve been working with Kara and she has always been so quick to respond with lots of helpful information!"
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Angelica Martin

October 17, 2025

5  out of  5
rating by Angelica Martin
"Easy to work with. Professional and friendly"
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Robyn Cummings

October 17, 2025

5  out of  5
rating by Robyn Cummings
"Kara was very helpful and made the whole process seamless!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Diane White

October 12, 2025

5  out of  5
rating by Diane White
"The phone was answered on the first ring. The insurance information was sent to my email the same afternoon. Thank you for the professionalism."
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Michelle Andrews

September 2, 2025

5  out of  5
rating by Michelle Andrews
"Friendly staff, fast transaction & great rates. Wish I had thought to switch sooner. Looking forward to many years of business together."
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Chris Barillot

August 29, 2025

5  out of  5
rating by Chris Barillot
"I have been doing business with State Farm for over 30 years and I wouldn’t consider using any other company for my insurance. The pricing is fair and they’re always proactive with my account to make sure I have optimal coverage. They cover my home and autos and when I’ve needed them, they’ve been there. We have had storm damage at our home and filing a claim was easy and hassle-free. The local office run by Kevin Hermann is excellent and I appreciate the fact that I am working with a large insurance company, but I do feel like I have a local office that can help me out. It’s nice to have a relationship with my insurance company! I would absolutely recommend them and I look forward to many more years of coverage through them."
We responded:
"Hi Chris, thank you so much for being a loyal State Farm customer for over 30 years! We truly appreciate your trust and kind words. It means a lot to hear that our team’s proactive approach and fair pricing have made a positive difference for you. We’re always here to make sure you have the best coverage possible. Thanks again for choosing us—we look forward to serving you for many more years!"
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Kevin Paine

August 28, 2025

5  out of  5
rating by Kevin Paine
"I've worked with Kevin and his team numerous times over the years on auto, home, life insurance, and other types of policies. They are always courteous and highly responsive whether explaining policies or helping to navigate the claims process. I highly recommend them!"
We responded:
"Hi Kevin, thanks so much for that! We are all working hard to make sure you and your family get what you need. Thanks for your business and confidence in us!"
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Tony divincenzo

August 27, 2025

5  out of  5
rating by Tony divincenzo
"Now there’s an insurance company that knows its stuff !! Always concise and responsive in a very timely manner. Answers the phone on the first ring. Kevin has a great staff …. They are very pleasant and efficient"
We responded:
"Hey Tony, thank you so much for your wonderful review! Your kind words mean a lot to us and motivate us to continue delivering the best experience possible. If you ever need anything else, we're just a phone call away!"
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Jamie Hannon

August 5, 2025

5  out of  5
rating by Jamie Hannon
"I’ve been with this State Farm branch for years and have never had a bad experience! Excellent customer service, helpful staff, and overall kind people. Highly recommend ☺️"
We responded:
"Thank you for your continued trust and kind words! We're so happy to hear that our team has consistently provided you with excellent service over the years. Your recommendation means a lot to us, and we look forward to continuing to assist you with all your insurance needs! 😊"
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Bob mc

July 31, 2025

5  out of  5
rating by Bob mc
"Working with Tracey to get my new car insured could not have been easier. Within 30 minutes of our call she had sent me my insurance cards and binder. I highly recommend this State Farm office for all of your insurance needs."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Tracey was able to make insuring your new car such a smooth and quick process. Your recommendation means a lot to us, and we're always here to help with any of your insurance needs."
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Ellie LaRoche

July 8, 2025

5  out of  5
rating by Ellie LaRoche
"I have been with this agency since 2019 and they have always been friendly and quick to process any change I have requested. Thank you to Tracey M for your speedy work with my daughter’s policy change!! Excellent service"
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Robert Preston

June 27, 2025

5  out of  5
rating by Robert Preston
"Simply an incredible customer experience, wouldn’t trade an in person interaction for an online AI bot. It is so reassuring that the customer relationships are so valuable to Kevin and the team."
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Andy Ommen

April 29, 2025

5  out of  5
rating by Andy Ommen
"Prompt customer service with fair quotes. Highly recommended"
We responded:
"Andy, it's been a pleasure serving you for your insurance needs over the years!"
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Sean Belanger

April 11, 2025

5  out of  5
rating by Sean Belanger
"Kara was efficient and saved me over 50% from my previous insurer on my auto coverage, and (I kid you not) over 300% on my motorcycle coverage. 10/10 establishment, very responsive and professional."
We responded:
"Thanks so much Sean! I'm so glad you were able to save money off your insurance. "
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Kerry Noonan Kelley

April 4, 2025

5  out of  5
rating by Kerry Noonan Kelley
"I have been a customer of Kevin Herrmann State Farm Insurance for 13 years now and I have to say that the entire staff provides top notch customer service AND I just wanted to mention that as my Family is growing up we have been insuring additional vehicles ( very stressful for a Mom sometimes if your young adult children enjoy sports cars/ muscle cars lol) Today I called in to make my usual monthly payment and then later I had to call in again to add a car to my policy. Both times Tracey Monette helped me and she is always super professional, friendly, extremely helpful , accurate and provides a high level of speedy customer service! Thank you Tracey Monette and Kevin Herrmann State Farm Plaistow NH office for helping Parents like me navigate these important moments as our Young Adult Children are growing up! We really appreciate you and will always recommend you to our Family & Friends! Sincerely. Kerry Kelley"
We responded:
"Thank you so much for your kind words, Kerry! We’re thrilled to hear that you had a great experience with us. Our team is dedicated to providing the best coverage and support for our customers, and it’s fantastic to know that it made an impact. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!"
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Chad Goodrich

January 31, 2025

5  out of  5
rating by Chad Goodrich
"Always a great experience working with anyone in Kevin’s office. Very personable, prompt, and knowledgeable."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you consistently have a great experience with our team. Kevin and the entire office strive to provide personable, prompt, and knowledgeable service, and it’s wonderful to know that it shows. We look forward to working with you again soon!"
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Manny Marchese

January 10, 2025

5  out of  5
rating by Manny Marchese
"I called this office over a year ago, and decided not to change insurance. This year I was aggravated with my insurance and was thinking of looking, Kara out of no where did a follow up and asked me if I was instested in a quote, within a week I have a new insurance, at a great rate, anytime I need something I email and she gets back to me asap, I highly recommend Thanks All!!!"
We responded:
"Thank you so much for your fantastic review! We're delighted to hear that Kara's follow-up made such a positive impact and that you found a new insurance plan that fits your needs at a great rate. Our team prides itself on being responsive and helpful, so it's wonderful to know that Kara has been there for you. Thanks again!"
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Ann Marie Dulong

January 7, 2025

5  out of  5
rating by Ann Marie Dulong
"Excellent service! They are always helpful and very efficient. We highly recommend them!!"
We responded:
"Thank you for the wonderful feedback, Ann! We're delighted to know you found our service helpful and efficient. We appreciate your recommendation!"
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Ronald Holiman

December 19, 2024

5  out of  5
rating by Ronald Holiman
"I've been extremely happy with the service and care I received from Kara at Kevin Herrmann's State Farm office. She was pleasant and thorough in her work setting us up with our insurance needs. Thank you so much Kara!"
We responded:
"Ron, thank you for sharing your experience with Kara. We look forward to servicing your policies and exceeding your expectations. Our team is here to help! Happy Holidays! "
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Craig White

December 6, 2024

5  out of  5
rating by Craig White
"We recently moved to NH and Kara was amazing to work with as we switched insurance companies. She was proactive and responded in real time to all of my questions. We got great coverage and saved a bunch of money."
We responded:
"Craig, welcome to NH! We're so happy it was a smooth transition for you. Thank you for your business! "
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Schuyler Sund

November 25, 2024

5  out of  5
rating by Schuyler Sund
"Such an excellent office to work with. From Jessica Evans and Cathy, to the rest of the office staff, including Kevin Herrmann. They are professional, diligent, knowledgeable and friendly, providing terrific problem solving and ready solutions for their customers. I would highly recommend them. Schuyler State Farm automobile policy customer"
We responded:
"Thank you for your kind words! We're glad to hear you had a great experience with our team!"
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Timothy Gallagher

October 16, 2024

5  out of  5
rating by Timothy Gallagher
"I bought a new car and needed to get an insurance binder to the dealer and lien holder very quickly. I had some connectivity issues with the new car, but Jess was very patient and worked with me to get the information she needed. It was Jess at Kevin Heman's office that helped me."
We responded:
"Thank you for sharing your experience! We’re so glad Jess could assist you with your insurance binder, especially amidst the connectivity issues. Your kind words mean a lot to us, and we look forward to assisting you again! Enjoy your new car! "
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Liberty V

October 10, 2024

5  out of  5
rating by Liberty V
"They've treated me great for almost ten years. I couldn't be happier with Kevin Herman's State Farm in Plaistow! The team is amazing and they all take the time to accommodate your needs at your convenience. Prices are fair and service is exceptional."
We responded:
"Thank you for the positive review."